How to treat you subscribers Creating rapport is an element that only the top marketers practice and it's one of the few things that sets them apart from the average marketer. By creating a rapport or relationship with people in your peer group and with your customers, you start to build on the initial contact you have with them and they start to get to know you. Once they get to know you, they start to trust you. Only then will they buy from you or promote you to other people. Listening is a key skill here. Listen to your JV partners and your customers and deliver what they want. Try to hear what's happening beneath the surface or between the lines. If they want a product in another format, then realise that this means that they want ease-of-use. It also means that your customers take on information in a number of different ways. Once you have rapport with your clients, you can begin to practice persusasion. This sounds like a 'dark art' but in fact it simply means showing the benefit of your products and services in a way that shows people why they would want or even need them. Only when you've listened to the market can you do this effectively, as you'll know what makes them tick. Find out what their desires are and then tap into them. Ensure that you use the personal touch when communicating with your partners and customers. You may have heard the phrase: 'People Buy People First' This is very true when it comes to online marketing. Just think of the online personalities that have sprung up as a result of them making a connection with their own 'tribe' or group of fans. It's also worth noting that people buy people like them. If you can demonstrate that you share their values and aspirations, people will be far more likely to connect with you on an emotional level, simply because you help to reinforce their values. Align yourself with the values of the market, be genuine about it and then deliver your own value to help them fulfil theirs. CALL TO ACTION